If you have placed your order directly from Borders Unlimited, contact Customer Service at (423) 497-4405 or by emailing JamieBrock@BordersUnlimited.com and Return Authorization # will be issued. When returning your merchandise, please make sure that the RA # is clearly marked on the outside of each carton for easy processing. If would like a refund, repayment will be in the same form as originally submitted. Items eligible to be returned must be postmarked within 30 days of the invoice date or 45 days from ship date. Items returned later than the above set time period, or in poor condition, including marked or damaged manufacturer original packaging, will not be credited. Returned items must be unused, complete and in resalable condition in order to receive full credit.
Please note that there is a 25% restocking fee charged for returns that are not considered to be damaged or defective.