Frequently Asked Questions | Border's Unlimited
How do I obtain a username and password?
In order to set up an account with Borders Unlimited, click on the Register link and fill out the information form that is provided. Once you have filled out this form and agreed to the Terms of Service, click on Send Registration and you will immediately be contacted via email with your username and password **Please note that you will be asked to submit a tax exempt form before your account is approved.
How do I obtain wholesale pricing and site access?
Yes. Once you have registered for an account on the Borders Unlimited site, you can submit your account for Wholesale review from the bottom of the site's footer.
How do I place my order with Borders Unlimited?
Simply login with your username and password and select the items that you wish to add to your shopping cart. When you are finished placing your order, proceed to checkout and enter in your shipping and payment information. Click on Confirm Order to process your order. Your order confirmation will be sent via email as soon as your order is submitted.
You also have the option of mailing or faxing your order into our customer service department.
What type of payment method can I use?
Debit or Credit Card payment through PayPal or Google Pay. Additionally, Wholesale Buyers have the options of Purchase Order at Checkout with prior approval.
What are your shipping rates?
Standard UPS shipping rates are calculated when your order is placed. For more information about UPS shipping rates, please visit www.ups.com.
Do you ship internationally?
Yes. Borders Unlimited has the capability to ship to any country.
How long will it take for me to receive my order once it is placed?
All domestic orders will be received within 7-10 business days, unless otherwise notified of backorder. International shipments may take up to 4-6 weeks. ALL orders can be tracked via www.ups.com.
What is your return policy?
If you have placed your order directly from Borders Unlimited, contact Customer Service at (800) 264-6957 or by emailing email@example.com and Return Authorization # will be issued. When returning your merchandise, please make sure that the RA # is clearly marked on the outside of each carton for easy processing. If would like a refund, repayment will be in the same form as originally submitted. Items eligible to be returned must be postmarked within 30 days of the invoice date or 45 days from ship date. Items returned later than the above set time period, or in poor condition, including marked or damaged manufacturer original packaging, will not be credited. Returned items must be unused, complete and in resalable condition in order to receive full credit.
**Please note that there is a 25% restocking fee charged for returns that are not considered to be damaged or defective.
What do I do if I receive damaged merchandise?
In the event that your merchandise is damaged or defective, please contact Customer Service at (800) 264-6957or by emailing firstname.lastname@example.org and your merchandise will immediately be replaced.
Can I sign up to receive special promotions and discounts?
Yes. When you register for an account with Borders Unlimited, you are automatically signed up to receive all of our special promotions and discounts. If, at any time, you wish to be removed from this mailing list, please contact Customer Service or send an email request to email@example.com.