FAQ

Frequently Asked Questions

1. Are there any requirements to be able to order from Borders Unlimited?


Yes. You must be a proven wholesale distributor if you would like to place an order with Borders Unlimited.

If you are not a wholesaler, you may still browse and enjoy the many products that comprise the Borders Unlimited family, or check out some of the retailers that carry our items in the referals section.


2. Do I have to register online to place an order with Borders Unlimited?

No. If you are mailing or faxing your order, it is not necessary to register online. However, in order to view online pricing and/or to place an order via www.Bordersunlimited.com, you must first submit to register online and obtain a username and password.


3. How do I obtain a username and password?

In order to set up an account with Borders Unlimited, click on the Register link and fill out the billing information form that is provided. Once you have filled out this form and agreed to the Terms of Service, click on Send Registration and you will immediately be contacted via email with your username and password **Please note that you will be asked to submit a tax exempt form before your account is approved.


4. Can I change my password?


Yes. You can change your password anytime by clicking on Password Change on the side menu of the website.


5. How do I place my order with Borders Unlimited?

Simply login with your username and password and select the items that you wish to add to your shopping cart. When you are finished placing your order, proceed to checkout and enter in your shipping and payment information. Click on Confirm Order to process your order. Your order confirmation will be sent via email as soon as your order is submitted.

You also have the option of mailing or faxing your order into our customer service department.

Borders Unlimited Inc.
Attn: Customer Service Dept.
804 Stone Creek Pkwy, Suite 8
Louisville, KY 40223

Fax to: (502) 633-6869


6. What type of payment method can I use?

You can pay by credit card or check by mail. We accept VISA, MasterCard, American Express, and Discover. You also have the option to set up NET 30 terms when you set up your account. **Please note that a credit check is required for NET 30 terms, but not for credit card or check orders.



7. Can I use my own shipping account number and take advantage of Third Party Billing?

Yes. If you choose to elect Third Party Billing, your invoice from Borders Unlimited will show no freight charges. Please let customer service know that you wish to elect this option when you set up your account.


8. Is there a minimum dollar amount required for me to place an order?

No. There is no minimum dollar amount required to place single item orders. However, there is an initial $200 minimum dollar amount required if paying with a credit card and a $400 minimum required if setting up an account with NET 30 terms. This minimum dollar amount is ONLY required on your initial order, and will allows you to receive casepack quantity pricing on all future orders.


9. What are your shipping rates?

Standard UPS shipping rates are calculated when your order is placed. For more information about UPS shipping rates, please visit www.ups.com.


10. Do you ship internationally?

Yes. Borders Unlimited has the capability to ship to any country.


11. How long will it take for me to receive my order once it is placed?

All domestic orders will be received within 7-10 business days, unless otherwise notified of backorder. International shipments may take up to 4-6 weeks. ALL orders can be tracked via www.ups.com.


12. What is your return policy?

If you have placed your order directly from Borders Unlimited, contact Customer Service at (800) 264-6957 or by emailing customerservice@BordersUnlimited.com and Return Authorization # will be issued. When returning your merchandise, please make sure that the RA # is clearly marked on the outside of each carton for easy processing. If would like a refund, repayment will be in the same form as originally submitted. Items eligible to be returned must be postmarked within 30 days of the invoice date or 45 days from ship date. Items returned later than the above set time period, or in poor condition, including marked or damaged manufacturer original packaging, will not be credited. Returned items must be unused, complete and in resalable condition in order to receive full credit.

**Please note that there is a 25% restocking fee charged for returns that are not considered to be damaged or defective.

13. What do I do if I receive damaged merchandise?

In the event that your merchandise is damaged or defective, please contact Customer Service at (800) 264-6957or by emailing customerservice@BordersUnlimited.com and your merchandise will immediately be replaced.


14. Can I sign up to receive special promotions and discounts?

Yes. When you register for an account with Borders Unlimited, you are automatically signed up to receive all of our special promotions and discounts. If, at any time, you wish to be removed from this mailing list, please contact Customer Service or send an email request to info@bordersunlimited.com.